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SRK Web Solutions ("we," "us," or "our") provides end-to-end Shopify solutions and applications. We are committed to protecting the privacy of both merchants ("you") and your end-customers.

This Privacy Policy describes how we collect, use, and handle your personal information when you visit our website, install our applications, or use our services. By installing our apps or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

A. Information from Website Visitors

When you visit our website or fill out forms (such as support requests or newsletters), we may collect personal contact details, including:

• Name
• Email address
• Phone number
• Physical address

B. Information Collected via Shopify API (App Installation)

When you install our App, we automatically access certain types of information from your Shopify account to ensure the App functions correctly. This data includes:

• Store Information: Shop URL, shop name, email, phone number, and address. (Used to configure settings and provide support).
• Order Data: Order IDs, customer names, emails, product details, quantities, and order dates. (Used to sync past orders and power CRM features).
• Customer Information: Name, email, shipping/billing addresses, payment status, and device/browser information. (Used to process orders and support merchant operations).
• Product & Inventory Data: Titles, IDs, vendors, collections, images, weights, variants, pricing, tags, and inventory levels. (Used for filtering, categorization, and bulk editing).
• Shipping Information: Shipping rates and configurations. (Used to provide updates on shipping calculations).

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To operate, maintain, and provide the features and functionality of the App.
• Communication: To contact you regarding your account, provide customer support, and send crucial updates.
• Improvement: To analyze usage trends and improve the App’s performance and user experience.
• Marketing: With your explicit permission, we may send emails about new products, services, or promotions.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share information in the following circumstances:

• Service Providers: We may employ third-party companies and individuals (e.g., payment processors, IT infrastructure, email delivery services) to facilitate our Service. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If SRK Web Solutions is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. You acknowledge that such transfers may occur and that any acquirer may continue to use your personal information as set forth in this policy.

4. Data Retention

We retain your account data and order information only for as long as necessary to fulfill the purposes outlined in this policy.

• Uninstall Protocol: If you uninstall our App, we automatically delete your stored data from our servers after 48 hours.

5. Security

We value your trust in providing us your Personal Information. We use SSL (Secure Socket Layer) technology to encrypt data during transmission and employ application-layer security features to anonymize Personal Data where possible.

However, remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Third-Party Services

Our Service may contain links to other sites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

7. European Residents (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We process your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

8. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. If we make material changes, we will notify registered users via email. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

9. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Vadodara, India.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

SRK Web Solutions
Email: info.srkwebsolutions@gmail.com